Reset Admin Password - Symantec Endpoint Protection Manager

SELECT USER_NAME, IS_LOCKED FROM SEM_MAIN_USER WHERE USER_NAME = 'admin'; You should see one row returned with IS_LOCKED = 0 .

UPDATE SEM_MAIN_USER SET USER_PASSWORD = 'XR7g7aFwk1WjMI7Pm2BGU8WeJgG7gP2mFg==', IS_LOCKED = '0', PASSWORD_ATTEMPTS = '0' WHERE USER_NAME = 'admin'; This sets the admin password to a known default hash. The string above corresponds to the plaintext password symantec (all lowercase).

Stop the SEPM Manager service on the new installation. symantec endpoint protection manager reset admin password

The password for the built-in admin account in Symantec Endpoint Protection Manager (SEPM) has expired, been changed by a departing colleague, or simply slipped your mind. Panic sets in. Without this password, you cannot manage policies, deploy agents, or review security incidents.

So, what do you do? Reinstall the server? Restore a month-old VM snapshot? No. You reset the password. Stop the SEPM Manager service on the new installation

Run a SELECT query to ensure the user exists:

Print this guide (or save it as a PDF) and store it in an envelope inside your server room. When the network is down and the console is locked, you won't be searching Google for "Symantec endpoint protection manager reset admin password" – you will already have the answer in hand. Disclaimer: The SQL hash provided in this article ( symantec ) is publicly documented by Broadcom for emergency recovery purposes. Always change this password immediately after recovery and audit your logs for unauthorized access during the recovery window. Without this password, you cannot manage policies, deploy

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tools Note: If you installed SEPM on a different drive (e.g., D: or E:), adjust the path accordingly.