Disclaimer: Prices and data packages are subject to change by Telcel. Always verify the current rates on the official Telcel website before completing your transaction.
My bank says "Transaction not authorized." Solution: Many Mexican banks have daily spending limits for online transactions. Check your bank’s security settings. Alternatively, try a smaller recharge amount (e.g., $100 instead of $500).
The money was deducted from my bank account, but I didn't receive the balance. Solution: Wait 15 minutes. The Telcel network occasionally gets congested. Restart your phone. If still nothing, call Telcel at *264 or 800-220-1010 with your bank receipt number.