Genesys Online Test Questions May 2026

A. Bring Your Own Carrier (BYOC) with on-premises Edge B. Genesys Cloud Voice C. Recording retention policy set to 2,555 days D. TLS 1.3 enforcement on all WebRTC clients E. Media Replication for High Availability

| Component | Function | | :--- | :--- | | 1. Edge | A. Stores interaction metadata and user configuration | | 2. Aurora (Media Service) | B. Handles media transcoding and packetization | | 3. Database (Cassandra) | C. Manages SIP session registration and routing logic | genesys online test questions

1-C, 2-B, 3-A

However, the path to certification is notoriously tricky. Candidates frequently search for not out of laziness, but because the official study guides can be dense, and the real exam scenario demands applied logic, not just memorization. Recording retention policy set to 2,555 days D

You are designing a call flow for a retail bank. The requirement: During business hours (9 AM – 5 PM), calls should ring at the Sales queue for 20 seconds. If unanswered, overflow to the Service queue for 20 seconds. If still unanswered, send to a voicemail box. After 5 PM, any call should immediately go to voicemail without ringing any queue. Edge | A

Which Architect setup achieves this?